FAQ

Caring for your artwork

Just bought some of my artwork? Amazing! Here’s a few important tips on getting it ready to be displayed in your home. If it’s any of my work done on paper, please frame your artwork. I recommend getting custom, professional framing where they can get the best possible results for your piece. Framing paper work, especially oil on paper, is recommended to do so under UV protective glass to prevent fading. Remember to try and keep your new investment out of direct or reflected sunlight.

For canvas paintings it is not necessary to frame them. Depending on your space and style, a painting without a frame can add a more modern feel, especially if the room has a minimal décor to it. In other spaces, a frame can really benefit not only your new work of art, but the space itself. It is all up to you! Consult your local framer when considering to display your artwork in a frame.

Shipping

All paintings are shipped within 7 business days, excluding holidays and weekends. Packages are sent using standard, non-insured shipping, but if you would like insured shipping, please contact me directly via email before checkout and let me know. (additions may apply).

Payment Methods

In addition to my shops payment options, if you wish to purchase an item and pay in instalments, please message me directly so that we can arrange it.

Return policy

All paintings are sold as unique and original. With original artwork, no two pieces are going to be alike and certain quirks and elements are in each piece which add value to them in their own way. Please take the time to check the colors on multiple screens if you are concerned about color variations. I try my best to represent the colors in all artwork as clearly as possible. All sales on commissioned artwork are final. If for any reason your commissioned piece has issues, I am happy to see to it and resolve the issue. If for any reason you want to cancel your commissioned order, total value of materials used and time taken to create it will be charged separately. All sales on other original artwork have 7 days return policy from receiving your art, if you are not completely satisfied with your piece. Customers are responsible for return shipping costs and any other possible costs such as customs fees and duty. Artwork must be returned and packed in original packaging and same sending method (i.e. tracked, insured). Returns are issued to original form of payment once received and checked. In case of damage or loss during shipping, we will only be responsible to pay a full refund if the buyer has committed to and paid for insured shipping. If you have any questions please do not hesitate to email me: info@gabriellaleblancart.com